CLICK AND COLLECT SERVICE
We offer a ‘Click & Collect’ service at our St Ives shop. Please select ‘Click & Collect’ as your delivery method when placing your order online. You will receive an order confirmation e-mail immediately however please wait for a second e-mail to confirm that your order is now ready for collection.
Please bring this e-mail (or be able to show it on your phone) as proof of order when you come to collect. We aim to have items ready within 3 working days of purchase however at peak times (e.g Back to School period) this may extend to 5-7 working days. Please note – we cannot be held responsible for a wasted journey to the store if customers have not received the second email.
We aim to process, pick and ship all in stock orders within 3 working days.
• Standard (Royal Mail). Please allow between 4-5 working days for delivery. If your order is over £20 you will need to sign for the parcel.
• Premium (Courier Tracked via DPD). Your order will be delivered within 1 working day of despatch.
All delivery times are approximate based on mainland UK addresses and items being in stock. Please allow extra time in busy periods e.g. Back to School, to process your order. We do our best to get your order to you as soon as possible and as a result your order may arrive earlier.
If your parcel weight exceeds 2kg or value exceeds £100 your delivery will be made by courier regardless of the delivery option chosen for insurance purposes. You will only be charged for your selected delivery option. The parcel will need to be signed for.
FREE DELIVERY TO SCHOOL
This is an ad hoc service available throughout the year with the exception of our busiest periods and school holidays. Please allow 7-10 working days for your item to be delivered.