Changed your mind? Doesn’t fit?
We will refund any purchase, subject to it being in a re-sellable condition within 14 days of receipt. By this we mean in the original packaging (where applicable) and with labels attached. Returning goods for the purpose of refund is at your expense. We do not refund original postage costs, only the cost of your items.
If you need to return something, please either pop the goods in to our St Ives shop or post the items back to us at:
Returns Dept, The Green School Shop Ltd., The Old Courthouse, Priory Road, St Ives, PE27 5BB
If returning by post, please include the delivery note (including reasons for return) and enclose with your items. Please ensure that your items are securely packaged. It is your responsibility to cover any postage fees and we strongly advise you to obtain a Proof of Postage receipt. We cannot take responsibility for any packages lost in transit.
What about personalised items?
If you do choose to have a garment personalised you will not be able to return the item. If you are unsure on the size, we suggest you pop-in and try on before ordering personalisation or call us for advice.
Faulty goods? Have we made a mistake with your order?
If you are returning items because of an error on our part or a manufacturing fault we will refund all costs associated in returning the items back to us, as well as the original postage costs.
We will email confirmation upon receipt of any product returns.
Faulty goods returned within 3 months of purchase will be inspected and if considered faulty due to a manufacturing fault will be refunded or exchanged. If there is any dispute as to the cause of the faulty item (i.e., washing instructions not followed, garment abused or not worn as intended etc.) the item will be returned by us to the manufacturer for analysis and a decision made on the results.
Refunds outside the 14-day period will be at the discretion of The Green School Shop Ltd.
Any refunds for CLEARANCE items will be strictly for store credit only due to the heavy discounts being offered.
This Returns Policy does not affect your statutory rights as a consumer.
Last updated 11th January 2021